Questions

Call Text Designer 619-207-6108 your Idea!

ireliacustomjewelry@gmail.com

 Looking for a Diamond Engagement Ring? We would like to know what your desire diamond shape is. Meet with us to learn about the Color, Cut, Clarity and Carat weight of diamonds.  View diamonds in price point with multiple setting options. Call 619-207-6108 out of state customers email us at ireliacustomjewelry@gmail.com to set a virtual appointment 

Irelia Custom Jewelry Conflict -Free Diamonds and Gemstones 

All Irelia Custom Jewelry diamonds are Certified GIA , and sourced from reputable US and Canadian vendors who pledge to only supply diamonds traded in accordance with the Kimberley Process. The Kimberley Process is a strict certification system supported by the United Nations ensuring conflict-free diamond trading. Diamonds will come with a grading certificate report from GIA, Gemological institute of America.  

How do I place a custom design order? 

Step 1 : Meet with our Designer Irelia email us at ireliacustomjewelry@gmail.com Once you have selected a design idea or have selected a diamond for your engagement ring, we will put together a price quote.

Step 2 : We request $300 deposit for Design and 3d Resin Model Sample. 

Step 3 : A 50% nonrefundable deposit of total is made to begin all custom design jewelry. Our estimated turnaround time is 7 to 14 days. Balance is paid at time of pick up. All custom-made jewelry is final sale. 

What is your Turn around time for Design? 7 to 14 days 

What is your turn around time for Approved Custom-Made Jewelry? We complete our custom-made jewelry in 7-14 days of Design and 3D Resin Approval. We can also work at your pace. 

Do you appraise jewelry? Yes, completed by our trusted third-party GIA Appraiser, Cost starting $190 per item.

Do you offer jewelry repairs? Yes, we repair and restore all types of jewelry.  Bring your jewelry into our showroom, our jeweler will give you a quote for service along with the estimated repair time. you may text us a picture for quote 69-207-6108

I would like my custom order shipped. In order to protect your jewelry, all orders are shipped via Fed Ex, UPS or USPS Registered Insured Mail with restricted delivery. For security purposes, the credit card holder must show photo ID to take delivery of the package. Tracking numbers are provided via email after your order is shipped out. Shipping and handling cost depend on time frame and location shipped. 

What is your refund policy in Store and Online?  All items must be returned unworn, undamaged and with a copy of the original receipt. The merchandise must be returned in the original packaging, which could include boxes, tags, and warranty card or instructions booklets.

What is your refund policy when shopping our online sites?   We accept returns or exchanges on any purchases made within 10 days of purchase date. There is a restocking fee of 10-15% on some items. Each Item may vary. Refund Policy can be seen at the end of each listed item. You may contact us if you have any questions on your online order by emailing us at ireliacustomjewelry@gmail.com

What is your refund policy on sterling & gold jewelry purchased in store?   We accept returns or exchanges on any purchases made within 30 days of purchase date. 

Items that are Personalized & Custom Made to Order are nonrefundable. 

Do you offer engraving services? We do offer engraving Services, Price for engraving does vary depending on letters requested and item engraved. All personalized engraving, engraved items rings, and gift products, are made to order and are final sale. Starting Price $58, estimated turnaround time 4-8 days. 

 What is our e-mail privacy? WE DO NOT SHARE, sell or trade your personal or financial information with 3rd Parties.  It is solely managed by the administrators of the Irelia Fine Jewelry. Your privacy is very important to us.